FAQs

Got Questions? We’ve Got Answers!

Looking for more details about our services, pricing, Our FAQ section covers everything you need to know. If you can't find what you're looking for, feel free to reach out – our team is here to assist you with any queries you may have. We’re committed to providing clear and helpful information on all our AI business automation service we provide.

AI Bridge Club

increasing profits through automation

1. Will my customers know they’re talking to a bot?
Yes. You introduce it clearly as an AI assistant for your business so people aren’t misled. Most visitors don’t mind what answers them as long as they get fast, accurate help.

2. Will an AI chatbot annoy people or feel spammy?
Not if it’s configured sensibly. You control when it appears (e.g. after a few seconds or only when clicked) and it’s trained to be concise and helpful rather than “salesy” or intrusive.

3. What if the bot gives the wrong answer?
You restrict what it’s allowed to say and train it on your own content and rules. For anything it’s unsure about, it can ask for clarification, pass the chat to a human, or log the question for follow-up instead of guessing.

4. How does the chatbot learn about our business?
You feed it your real assets: website copy, FAQs, service descriptions, price lists, policies and existing scripts. You then build structured flows for key journeys (lead capture, booking, support) and refine it using real questions before going fully live.

5. Can we change what it says without coming back to you every time?
Yes. Simple changes like prices, opening hours or a new service can be updated quickly. Larger changes or entirely new flows are handled as part of ongoing optimisation or support.

6. Will it understand typos, slang, emojis and long rambling questions?
Modern conversational AI is built for real-world language. It can cope with typos, shorthand, emojis and multi-part questions, and will ask for clarification rather than inventing an answer if it’s genuinely unsure.

7. Can the chatbot hand over to a real person if needed?
Yes. You can let a human take over during working hours, have the bot collect details for a callback or email, and flag “hot” conversations so your team can jump in when it really matters.

8. Which channels can it work on? Is it just my website?
It can run on your website and your messaging channels – typically a web chat widget, Facebook Messenger, Instagram DMs, WhatsApp and SMS. You can start with one channel and add more over time.

9. Will it slow down my website or break anything?
No. It’s added via a lightweight script similar to a live chat widget. It loads asynchronously so it doesn’t block your page from loading, and you test it on your live site before full rollout.

10. How do you handle GDPR and data privacy?
You agree in advance what data is collected and where it lives. You remain the data owner, consent language can be included where needed, and requests for access/erasure/rectification are handled in line with GDPR.

11. Who owns the chatbot and the data once it’s set up?
You own your customer data, the scripts, and custom flows. The AI platform itself is provided on subscription, but if you ever leave you can export your data and key content.

12. How do you charge for the chatbot – per message, per lead or per month?
Pricing is a straightforward monthly subscription (plus setup if it’s a complex build). The exact price depends on channels, flow complexity and enquiry volume, and is agreed with you on the demo.

13. What kind of results should we realistically expect?
Typically: replies in seconds instead of hours, more leads captured that would otherwise drop off, and fewer repetitive “what time / how much / where are you?” questions hitting your team. Exact results depend on your starting traffic and enquiry volume.

14. How long does it take to go live?
Usually 7–14 days from kick-off. After a discovery call and collecting your content, the chatbot is built, trained, tested against real questions and then connected to your website and channels.

15. What happens if we try it and decide it’s not for us?
You’re not locked in. If it isn’t a fit, you can switch it off and stop billing. You can still keep the insights about what customers asked and how they interacted.

1. Will an AI voice agent sound robotic and annoy my customers?
No. It uses natural-sounding voices with realistic pauses and tone, and you can choose style and voice so it matches your brand. The call flow is designed to be polite, transparent and always offer a route to a human where appropriate.

2. Do I have to change my phone number?
Not necessarily. You can forward your existing number to the AI number. Some clients choose a new number purely for better tracking and marketing stats.

3. Can it really understand my customers – accents, noise, and people talking over it?
Yes, within reason. It uses speech recognition trained on a wide range of accents and handles background noise and interruptions, with fallbacks to clarify the question or escalate to a human when needed.

4. Can I decide when the Voice Agent answers calls?
Yes. You can set it to answer only outside core hours, only at weekends, or during busy periods – or have it handle all calls. The schedule is fully configurable.

5. How does an AI voice agent connect to my existing phone system?
It normally plugs in via SIP/VoIP or providers like Twilio. It can answer your existing numbers or tracking numbers, sit before or after your IVR, and update your CRM, calendar and workflows in the background.

6. How hard is it to set up and keep updated?
You don’t need to be technical. Setup involves agreeing what the agent should do, connecting to your phone system and tools, and training it on your offers, prices and rules. After launch, changes are similar to updating a funnel or CRM automation.

7. Is customer data safe? What about GDPR and call recordings?
Data and call logs are handled over encrypted connections in secure, compliant environments. You can control how long recordings are kept, and support GDPR rights such as access and deletion. Sensitive data flows are either handled in a compliant way or avoided entirely.

8. Is it actually better than hiring more staff?
For many SMEs, yes. An AI voice agent costs a fraction of a full-time receptionist, works 24/7, never needs holidays, and can handle multiple calls at once instead of just one at a time.

9. How can the agent answer every call if several people ring at once?
Each incoming call creates its own “session” in the AI platform, with its own memory and flow. If three people call at once, three separate sessions run in parallel, so nobody hits a busy tone unless you deliberately build a queue.

10. Will the Voice AI agent work on social media channels?
Anywhere you publish your phone number (website, Facebook page, Instagram profile etc.), callers can reach the AI agent. For typed conversations inside social platforms, you would use a chatbot instead.

11. Can I have more than one different type of agent on my website?
Yes. You can create specialist agents for different jobs – for example, an FAQ agent and a booking agent – and have them hand callers or chats between each other where it makes sense.

12. Do I have to pay for the calls?
Yes, but the call costs are typically very low (per-minute pricing on top of the monthly subscription), so overall it stays highly cost-effective.

13. What database (CRM / booking etc.) integrations do you offer?
As long as the system has an API, it can usually be integrated: CRMs, booking tools, ticketing, etc. The voice agent can create and update records, move deals in pipelines, book appointments and trigger automations.

1. How is this different from a normal website?
A typical website is static: it shows information and waits. A SMART site is built to capture leads, handle conversations, follow up and convert visitors automatically – more like having a built-in sales and service team working 24/7.

2. I already have a website. Can you upgrade it?
Often yes, but in many cases a fresh build that’s purpose-designed for conversion and automation performs better. You review your existing site on the strategy call and decide whether to enhance it or rebuild.

3. How long does it take to see results?
Most businesses notice better lead capture quickly (within the first couple of months). As the AI elements learn and flows are refined, conversion rates usually improve further over the first 1–2 months.

4. What if I don’t have much traffic to my website?
That’s still fine because the system works across calls, socials and your site. You can also drive more visitors with social media and nurture campaigns; you don’t need huge traffic, just the right kind of enquiries.

5. Is the Voice AI going to sound robotic or impersonal to my customers?
No. It’s trained in your brand voice and uses natural-sounding speech. Customers mainly care that they get quick, accurate help; when something’s complex, the system routes to a human anyway.

6. Can I still have a human answer calls/chats if I want?
Absolutely. The AI handles repetitive tasks like FAQs, booking and basic qualification. Important or complex conversations are routed to you or your team, so humans focus on high-value interactions.

7. What if my industry is complicated or highly specialised?
That’s where custom builds shine. You spend time up front teaching the system your terminology, processes and pricing. The AI is trained on your specific content, not a generic knowledge base.

8. How much does it cost? (pricing)
Investment depends on how complex your setup is, how many channels are involved and which features you need. Smart site packages generally start at roughly the level you quote on the page, with exact pricing agreed on the strategy call.

9. Can I use different AI agents for different tasks on my site?”

you can have different AI agents for different jobs (e.g. FAQ agent, booking agent, product recommendation agent) that can pass users between them.

10. Do I need to understand tech or AI to use this?
No. You handle business decisions; the team handles build, setup, integration and training. You just use simple dashboards and reports, without managing the technical side.

11. What happens if I want to cancel?
There are no long-term contracts. If you decide it’s not working for you, you can cancel – but typically clients keep it because the ROI is clear once everything is live.

12. Can you integrate with my existing CRM / booking system / tools?
Yes. It works with most major platforms (e.g. GoHighLevel, HubSpot, Salesforce, Calendly, Acuity). If you don’t have a CRM yet, you can be set up with something straightforward that fits your needs.

1. Is the Voice AI going to sound “robotic” or impersonal to my customers?
No. It’s trained in your tone of voice and designed to be helpful first and foremost. Customers mainly want fast, accurate answers; complex calls are routed to a real person.

2. Will my customers know it’s AI?
Yes. You stay transparent – the assistant can clearly identify itself if you wish. In practice, people care much more about speed and usefulness than whether the responder is human.

3. What if it gives wrong information?
The system is trained on your content: services, prices, policies and internal rules. It only answers from that information and escalates to your team if something falls outside those boundaries.

4. Can you integrate with my existing CRM / booking system / tools?
Yes. It connects with most popular CRMs, calendars and booking tools. If you don’t have something in place yet, you can be set up with a suitable system or be given recommendations.

5. How long does it take to see results?
You usually see better lead capture and smoother handling of enquiries early on (within the first couple of months). As the automations and AI agents learn and are tuned, performance improves further.

6. What if I don’t have much traffic to my website?
The system isn’t just about your site – it also works across calls and social channels. Traffic can be boosted via optional social media and nurture campaigns; even modest traffic can still convert well if follow-up is strong.

7. Can I still have a human answer calls/chats if I want?
Yes. The AI takes care of repetitive tasks and common questions while routing the important, unusual or sensitive conversations back to you or your team

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8. What if my industry is complicated or highly specialised?
You tackle this with a bespoke build. The team learns your processes, language and pricing first, then trains and configures the AI around your business rather than using generic templates.

9. How long does setup take?
Typically around four weeks from the initial strategy call to go-live, depending on complexity. You mainly answer questions and approve things; the build and heavy lifting are done for you.

10. What’s included in setup?
Setup covers configuring the AI agents, integrations, scripts, workflows and funnels, plus testing and training. There’s a one-off setup fee which you discuss on the strategy call.

11. Do I need to understand tech or AI to use this?
No. You get a managed system. You see what’s happening via dashboards but don’t need to build or maintain any technical components yourself.

12. What happens if I want to cancel?
There are no long-term contracts. If it isn’t delivering the value you need, you can cancel. In practice most clients stay because the system pays for itself.

13. How is this different from hiring someone?
A human hire is expensive, limited to working hours and can only handle one thing at a time. The Business in a Box system works 24/7, handles many conversations and tasks in parallel, and usually comes in at a much lower monthly cost.

14. How do I know if this is right for my business?
You book a free strategy call. They look at your current situation, walk you through the system, and give honest feedback – including telling you if it isn’t the right fit.

Do I have to write the posts or supply content?
Nope. We create all content for you – copy, images, hashtags – and tailor it to your brand. You can review it before it goes live, or let us handle it fully.

Will the content sound like me / my business?
Yes. We use your tone, industry language and branding. Every post is reviewed by a human before publishing so it feels like it’s come from you.

Can I approve posts before they’re published?
Yes – you can review and approve everything, or let us schedule all posts automatically. It’s completely your choice.

What platforms do you cover?
Facebook, Instagram, LinkedIn and TikTok. You can choose up to 3 of these (or all 4 in the premium plan).

Do you reply to comments or messages?
Yes – we can provide light engagement such as basic replies and alerts for anything sensitive or urgent. We’ll talk this through with you as everyone has their own view on the pros and cons of auto-replying.

How do I track results?
You get a clear monthly report with post performance, audience growth and engagement metrics. We can also walk you through the reports on a demo if you’d like.

Is there a contract or setup fee?
There are no long-term contracts. Setup fees can apply depending on the complexity and size of the account. It’s pay-as-you-go, and you can cancel anytime.

Can you handle multiple locations or pages?
Yes. We can manage social content across multi-location or multi-brand businesses.

Is this better than hiring someone in-house?
You get expert-level content and management at a fraction of the cost of hiring, training and managing an in-house person – so yes, in most cases it’s absolutely better value.

Is my data and account access secure?
Yes – we use official platform admin tools (so there’s no sharing of raw passwords), and everything is run in a fully GDPR-compliant way.

Do you run Facebook or Instagram ads too?
Yes, we do offer that service for Business in a Box clients, but not by default in this package. The main service is organic posting, though we can advise on boosting posts or refer you for dedicated ad management.

Can you do more posts than the 24 across the 3 channels?
Yes, absolutely. Just speak to us – or better still, book a demo – and we can show you higher-volume options and what they’d look like for your business.

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