AI Bridge Club Terms of service | Cheshire & North West

Terms of Service

AI Bridge Club Ltd

Last Updated: December 2025

1. INTRODUCTION AND ACCEPTANCE

1.1 Agreement to Terms

Welcome to AI Bridge Club Ltd ("we", "us", "our", "AI Bridge Club"). These Terms of Service ("Terms") constitute a legally binding agreement between AI Bridge Club Ltd (Company Number 16889036) and you ("Client", "you", "your") governing your use of our AI automation services.

By doing any of the following, you agree to these Terms:

Signing a service agreement or proposal

Checking an acceptance box on our website

Making a payment for our services

Using any of our AI automation services

Accessing systems we provide

If you do not agree to these Terms, you must not use our services.

1.2 Who Can Use Our Services

Our services are intended for:

Businesses only: We provide B2B (business-to-business) services

UK-based entities: Primarily serving businesses operating in the United Kingdom

Authorised representatives: You must have authority to bind your business to these Terms

Age 18+: You must be at least 18 years old

We do not provide services directly to consumers for personal use.

1.3 Company Information

Legal Name: AI Bridge Club Ltd
Company Number: 16889036
Registered Address: 1 Sandy Lane, Winterley, Sandbach, Cheshire CW11 4RH
Contact: 07366 926333
Email: [email protected]
Website: https://aibridgeclub.com

1.4 Document Structure

These Terms should be read alongside:

Privacy Policy - How we handle personal data

Service Agreement - Specific services, pricing, and deliverables

Data Processing Agreement (DPA) - Data protection obligations (for services involving customer data)

Acceptable Use Policy - Rules for using our systems

In case of conflict, the order of precedence is: Service Agreement > DPA > Terms of Service > Privacy Policy.

2. SERVICES DESCRIPTION

2.1 Overview

AI Bridge Club provides AI-powered business automation services to small and medium-sized enterprises (SMEs) in the UK. Our services leverage artificial intelligence to automate customer communication, lead generation, appointment booking, and marketing activities.

2.2 Core Services

AI Chatbots

24/7 automated customer service and sales conversations

Multi-platform integration (website, SMS, Facebook, Instagram, WhatsApp)

Lead capture and qualification

Appointment booking

Custom conversation scripts

Analytics and reporting

AI Voice Agents

Inbound call answering and routing

24/7 availability for phone enquiries

Appointment scheduling via phone

Sales and customer support conversations

Call recording and transcription

CRM integration

AI Social Media Management

Content creation and posting across multiple platforms

Engagement management (comments, messages)

Hashtag research and optimization

Analytics and performance reporting

Monthly content calendars

Brand-aligned messaging

AI Smart Websites & Funnels

Lead-optimised website design

Integrated AI chatbots and voice agents

Automated lead nurture campaigns

Online booking and calendar management

Review generation systems

Multi-channel communication hubs

Business in a Box

Comprehensive all-in-one automation system

Full CRM implementation

Advanced workflow automation

Multi-channel marketing campaigns

Reputation management

Custom integrations

Ongoing optimization and support

2.3 Technology Platform

Our services are delivered primarily through:

GoHighLevel - Core CRM and automation platform

Anthropic Claude - Advanced AI language model

OpenAI ChatGPT - Conversational AI technology

Third-party integrations - As required for specific services

You acknowledge that we rely on third-party technology providers and that service availability may be affected by their performance or availability.

2.4 What's NOT Included (Unless Specified)

Our services do NOT automatically include:

Custom software development outside our standard offerings

Direct access to third-party platforms (you may need your own accounts)

Phone numbers for voice agents (charged separately at cost)

Premium AI model usage beyond fair use limits

Historical data migration from existing systems (may incur additional fees)

Training for more than 2 users (additional training available)

24/7 human support (business hours support included)

2.5 Service Customisation

While we offer standard packages, services may be customised based on:

Your specific business needs

Industry requirements

Integration with existing systems

Scale and complexity

Customisations will be documented in your Service Agreement with associated pricing.

3. SERVICE COMMENCEMENT AND SETUP

3.1 Onboarding Process

Step 1: Discovery and Planning (Week 1)

Initial consultation and needs assessment

Service scope confirmation

Access requirements identified

Timeline establishment

Step 2: Setup and Configuration (Weeks 2-3)

Account creation and access provisioning

System configuration per specifications

Integration with existing tools (where applicable)

Initial content/script creation

Step 3: Testing and Refinement (Week 3-4)

Internal testing of all systems

Client review and feedback

Adjustments and optimizations

User training provided

Step 4: Launch (Week 4)

Go-live of services

2 weeks of enhanced monitoring

Performance optimization

Transition to ongoing support

Timeline: Standard setup takes 3-4 weeks from contract signature. Complex implementations may take longer (documented in Service Agreement).

3.2 Client Cooperation Requirements

You agree to:

Provide timely access to required accounts, systems, and information

Respond to requests within 3 business days to maintain project timeline

Designate a primary contact with decision-making authority

Review deliverables within agreed timeframes

Provide feedback clearly and constructively

Attend scheduled meetings or provide advance notice of conflicts

Delays caused by failure to meet these obligations may result in extended timelines and may not be grounds for refund or service credit.

3.3 Access and Credentials

What We Need: Depending on services, we may require access to:

Social media business accounts (Facebook, Instagram, LinkedIn)

Website hosting or CMS

Existing CRM or email marketing platforms

Phone system (for voice agent integration)

Google My Business

Payment processing systems

How We Handle Access:

Credentials stored securely in encrypted password manager

Access limited to personnel who need it

Use of "business manager" or "partner" access where available (not personal credentials)

Access removed upon service termination

You can revoke access at any time (may impact service delivery)

Your Responsibilities:

Provide admin-level access where required

Use secure methods to share credentials (not unencrypted email)

Notify us immediately if credentials are compromised

Maintain ownership of all accounts (we don't create accounts in our name)

4. FEES, PAYMENT, AND BILLING

4.1 Service Fees

Pricing Structure: Our services are typically priced on a monthly subscription basis:

AI Chatbots: From £197/month

AI Voice Agents: From £197/month + per-minute usage costs

AI Social Media Management: From £299/month

AI Smart Websites & Funnels: From £580/month

Business in a Box: From £850/month

What's Included in Monthly Fee:

Platform access and hosting

Standard AI processing (fair use)

Monthly support allocation (typically 2-4 hours)

Regular performance monitoring

Updates and improvements

Security and maintenance

What Costs Extra:

Setup/onboarding fees (typically £500-£2,000, one-time)

Phone numbers for voice agents (cost + small markup)

Call/SMS costs (billed at cost + small handling fee)

Premium AI usage beyond fair use limits

Additional user training beyond initial onboarding

Custom development outside scope of standard services

Urgent/emergency support outside business hours

Historical data migration (quoted separately)

Specific pricing will be detailed in your Service Agreement.

4.2 Payment Terms

Monthly Subscriptions:

Billed monthly in advance on the same date each month

First payment due upon contract signature

Subsequent payments on the subscription anniversary date

Payment methods: Bank transfer (BACS), Direct Debit, credit/debit card

Setup Fees:

Due 50% upon contract signature

Remaining 50% upon completion of setup before go-live

Usage-Based Charges:

Phone/SMS costs billed monthly in arrears

Invoiced on subscription date for previous month's usage

Minimum charges may apply (documented in Service Agreement)

Late Payments:

Payment due within 7 days of invoice date

Late payment fee: £25 or 5% of invoice (whichever is greater) after 7 days

Services may be suspended after 14 days of non-payment

Additional interest: 8% per annum above Bank of England base rate (Late Payment of Commercial Debts Act 1998)

We reserve the right to terminate for non-payment after 30 days

4.3 Price Changes

Annual Review:

Prices may be reviewed annually on contract anniversary

We'll provide 60 days' notice of any price increases

Increases typically limited to inflation (CPI) + 2%

You may terminate within 30 days of price increase notice without penalty

Technology Cost Changes:

If third-party platform costs increase significantly (>20%), we may pass through reasonable increases

We'll provide 30 days' notice and documentation of cost increases

You may terminate without penalty if you don't accept increases

Volume Discounts:

Additional services may qualify for bundle discounts

Long-term contracts (12+ months paid annually) may receive discounts

Specific discounts documented in Service Agreement

4.4 Refund Policy

Setup Fees:

Refundable if we fail to commence work within 14 days of payment

Non-refundable once setup work begins

Partial refunds considered if we fail to deliver per timeline (assessed case-by-case)

Monthly Subscriptions:

No refunds for partial months

Services continue until end of current billing period if cancelled

Exceptional circumstances considered on case-by-case basis

Usage Costs:

No refunds for usage already incurred (phone minutes, SMS, etc.)

Money-Back Guarantee: If specified in your Service Agreement:

Typically 30-day satisfaction guarantee on new services

Must document specific performance issues

Must give us reasonable opportunity to remedy

Refund of up to 1 month's subscription (not setup fees)

4.5 Taxes

All fees are exclusive of VAT (or other applicable taxes) unless stated otherwise. VAT will be added to invoices where applicable at the prevailing rate (currently 20% in UK).

You are responsible for any taxes arising in your jurisdiction based on your use of our services.

5. CONTRACT TERM AND TERMINATION

5.1 Initial Term

Standard Contracts:

Minimum initial term: 3 months (from go-live date)

Automatically renews on a rolling monthly basis thereafter

Either party may terminate with 30 days' written notice after initial term

Longer-Term Contracts:

12-month contracts available (typically with 10-15% discount)

Early termination may incur fees (typically 50% of remaining contract value)

Specific terms documented in Service Agreement

Trial Periods:

We may offer trial periods at reduced rates

Trial terms, duration, and conversion requirements documented separately

Standard terms apply after trial period ends

5.2 Termination by Client

How to Terminate:

Provide written notice via email to [email protected]

Include account/service details and desired termination date

Termination effective at end of notice period (minimum 30 days)

Final payment due for full notice period

Early Termination:

Within minimum initial term (first 3 months): May incur early termination fee of 50% of remaining term

After initial term: 30 days' notice, no penalty

Long-term contracts: Per terms documented in Service Agreement

What Happens Upon Termination:

Services continue until termination date

Access to systems removed on termination date

30-day data retrieval period (see Section 9.4)

Final invoice issued for any outstanding charges

No refund of pre-paid subscription periods

5.3 Termination by AI Bridge Club

We may terminate immediately if:

You breach these Terms and fail to remedy within 14 days of notice

You fail to pay invoices for 30+ days

You use services for illegal purposes

You violate Acceptable Use Policy (see Section 8)

You provide false or misleading information

Your actions harm our reputation or operations

You become insolvent or enter administration

Standard Termination:

We may terminate with 60 days' notice for any reason (rare)

You'll receive pro-rata refund for pre-paid unused services

We'll provide assistance with transition to alternative provider

Service Discontinuation:

If we discontinue a service entirely, we'll provide 90 days' notice

We'll offer comparable alternative or assist with migration

Pro-rata refund if no acceptable alternative

5.4 Effects of Termination

Immediately Upon Termination:

Your access to systems is suspended

AI services stop responding to customers

Social media posting ceases

Voice agents stop answering calls

Scheduled campaigns are paused

Within 30 Days (Data Retrieval Period):

You can download your data (see Section 9.4)

Read-only access to historical data

We provide data in standard formats (CSV, JSON, PDF)

After 30 Days:

All client data permanently deleted from active systems

Backups overwritten within 90 days

Financial records retained per legal requirements (6 years)

No further access to any systems or data

What Survives Termination:

Payment obligations for services rendered

Confidentiality obligations (Section 10)

Intellectual property provisions (Section 7)

Limitation of liability (Section 13)

Dispute resolution procedures (Section 16)

6. CLIENT OBLIGATIONS AND RESPONSIBILITIES

6.1 Lawful Use

You agree to:

Use services only for lawful business purposes

Comply with all applicable laws including data protection, marketing, communications, and industry-specific regulations

Obtain necessary consents from your customers for data processing and communications

Not use services for illegal, fraudulent, or harmful activities

Not violate any third-party rights including intellectual property, privacy, or contractual rights

6.2 Data Protection Compliance

As the data controller for your customer data, you must:

Have lawful basis to collect and process customer data

Provide privacy notices to your customers explaining how their data is used

Obtain necessary consents for marketing communications

Honour data subject rights (access, deletion, etc.)

Comply with UK GDPR and Data Protection Act 2018

Sign our Data Processing Agreement (DPA)

Only provide data you're legally entitled to share with us

Healthcare/Medical Clients: If you operate in healthcare sectors:

Ensure compliance with professional body regulations (GDC, GCC, GMC, etc.)

Obtain appropriate consents for processing health data

Implement disclaimers advising against sharing sensitive health information via AI systems

Conduct Data Protection Impact Assessments (DPIAs) where required

Comply with NHS data protection requirements if applicable

You remain fully responsible for your data protection obligations. We cannot provide legal advice on your compliance.

6.3 Marketing and Communication Compliance

You agree to:

Comply with PECR (Privacy and Electronic Communications Regulations)

Have consent or legitimate basis for marketing communications sent through our systems

Include opt-out mechanisms in all marketing communications

Honor opt-out requests promptly

Not send spam or unsolicited bulk communications

Not make false or misleading claims in marketing content

Comply with ASA (Advertising Standards Authority) guidelines

We reserve the right to suspend services if we detect non-compliant marketing practices.

6.4 Content Responsibilities

Content You Provide: You are solely responsible for:

Accuracy of information provided to us

Content you approve for chatbot scripts, social media posts, voice agent responses

Images, videos, text, and other materials

Ensuring you have rights to use all content

Ensuring content is not defamatory, discriminatory, or illegal

Content We Create: For content we create on your behalf (social media posts, chatbot scripts):

You retain approval rights before publication

You're responsible for final approval

We'll create content in good faith based on your brand guidelines

You must review and approve before it goes live

Once approved, you bear responsibility for published content

Prohibited Content: You may not use our services to distribute:

Illegal, fraudulent, or deceptive content

Content that infringes intellectual property rights

Defamatory, discriminatory, or hateful content

Sexually explicit or inappropriate content

Content promoting violence or harm

Malware, viruses, or malicious code

Spam or unsolicited bulk messages

6.5 Account Security

You must:

Maintain confidentiality of login credentials

Use strong, unique passwords

Enable two-factor authentication where available

Not share credentials with unauthorized persons

Notify us immediately of any unauthorized access

Regularly review user access and remove departed employees

Use secure methods to communicate sensitive information

You are responsible for all activities under your account credentials.

6.6 Indemnification

You agree to indemnify, defend, and hold harmless AI Bridge Club, its directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from:

Your breach of these Terms

Your violation of laws or regulations

Your violation of third-party rights

Content you provide or approve

Your use or misuse of our services

Claims by your customers or third parties related to your use of our services

7. INTELLECTUAL PROPERTY RIGHTS

7.1 Our Intellectual Property

AI Bridge Club Retains Ownership of:

Our website, branding, logos, and marketing materials

The AI Bridge Club name and trademarks

Our software, systems, and proprietary technology

Templates, frameworks, and methodologies we've developed

Our process documentation and business methods

Pre-existing intellectual property used in delivering services

Your License: During the term of service, we grant you a limited, non-exclusive, non-transferable license to:

Use our systems to receive services

Access platforms we provide

Use deliverables we create for your business purposes only

This license terminates when your service ends.

7.2 Client Intellectual Property

You Retain Ownership of:

Your business name, branding, logos, and trademarks

Your existing content and materials

Your customer data

Your business information and trade secrets

Content specifically created for your brand

License You Grant Us: You grant us a limited license to:

Use your branding/logos in delivering services to you

Display your content through AI systems and social media

Store and process your data as necessary for service delivery

Use your business name in case studies (with permission - see below)

7.3 Created Content and Deliverables

Custom Work Product: For work we create specifically for you:

Social media posts: You own final approved content

Chatbot scripts: You own custom conversation flows we develop

Website content: You own website copy and designs

Campaign materials: You own email/SMS templates created for you

Underlying Technology: You do NOT own:

The platforms or systems delivering the content

AI models or algorithms

Automation workflows and logic (unless custom-built and paid for separately)

Software code or infrastructure

Reusable Components: We retain rights to:

Template frameworks we use across clients

General knowledge and techniques

Non-confidential processes and methods

7.4 AI-Generated Content

Ownership of AI Outputs:

Content generated by AI models (Claude, ChatGPT) in delivering your services is provided to you for your use

We don't claim ownership of AI-generated outputs created specifically for you

However, AI providers' terms may limit certain uses

You're responsible for reviewing and approving all AI-generated content before use

7.5 Use of Client Name and Logo

Case Studies and Marketing:

We may request permission to use your business name/logo in case studies, testimonials, or marketing materials

Permission must be explicitly granted in writing

You may withdraw permission with 30 days' notice

We'll remove your identifying information within 30 days of notice

General References:

We may state we provide services to businesses in your industry (without naming you)

We may use anonymized metrics or examples

8. ACCEPTABLE USE POLICY

8.1 Prohibited Activities

You must NOT use our services to:

Illegal Activities:

Violate any UK laws or regulations

Facilitate illegal transactions

Distribute controlled substances

Promote or engage in fraud

Violate sanctions or export controls

Harmful Content:

Distribute malware, viruses, or malicious code

Phishing or social engineering attacks

Identity theft or impersonation

Harassment, bullying, or abuse

Hate speech or discrimination

Spam and Abuse:

Send unsolicited bulk messages (spam)

Harvest or scrape contact information

Use purchased or scraped email/phone lists without proper consent

Exceed reasonable usage limits (system abuse)

Intellectual Property Violations:

Infringe copyrights, trademarks, or patents

Distribute pirated content

Violate software licenses

Privacy Violations:

Collect personal data without consent

Violate data protection laws

Sell or share customer data without authorization

Fail to honor opt-out requests

8.2 Fair Use of AI Services

Reasonable Use: Our AI services are priced based on typical business use. Fair use includes:

Normal customer conversations (estimated 500-2,000/month for chatbots)

Standard call volumes (estimated 100-500 calls/month for voice agents)

Reasonable social media posting (8-24 posts/month per platform)

Excessive Use: We may charge additional fees or restrict usage if:

AI processing exceeds 5x normal volumes consistently

Call volumes exceed 1,000/month without prior arrangement

Chatbot conversations exceed 5,000/month without prior arrangement

Usage indicates system abuse or testing

We'll notify you before charging additional fees and give you opportunity to adjust usage.

8.3 Consequences of Violations

First Violation (Minor):

Warning issued via email

Requirement to cease prohibited activity

Opportunity to remedy within 7 days

Repeat or Serious Violations:

Immediate suspension of services

Termination of agreement

No refund of fees

Potential legal action for damages

Reporting to authorities (for illegal activity)

9. DATA HANDLING AND PRIVACY

9.1 Privacy Policy

Our Privacy Policy (available at https://aibridgeclub.com/privacy-policy) explains how we collect, use, store, and protect personal data. By using our services, you also agree to our Privacy Policy.

Key points:

We process data in accordance with UK GDPR

We use sub-processors (GoHighLevel, Anthropic, OpenAI, Google)

Data may be transferred internationally (primarily USA)

We implement robust security measures

We retain data only as long as necessary

9.2 Data Processing Agreement (DPA)

For services involving processing of your customer data, a separate Data Processing Agreement is required under UK GDPR. The DPA governs:

What data we process and how

Security obligations

Data subject rights procedures

Sub-processor authorizations

International transfer safeguards

Data breach notification

Post-termination data handling

The DPA must be signed before we begin processing customer data.

9.3 Data Retrieval and Portability

During Service Term:

You can export your data at any time through system tools

Standard formats: CSV, JSON, PDF

Bulk exports available upon request (may take 1-3 business days)

Upon Termination:

30-day grace period to download all data

We provide assistance with data export

After 30 days, data is permanently deleted (except as legally required)

9.4 Data Security

We implement appropriate security measures including:

Encryption of data in transit and at rest

Access controls and authentication

Regular security audits

Staff confidentiality obligations

Incident response procedures

Backup and disaster recovery

However, no system is 100% secure. You acknowledge that internet-based services carry inherent security risks.

10. CONFIDENTIALITY

10.1 Confidential Information

Definition: Confidential Information includes:

Business strategies, plans, and financial information

Customer lists and data

Proprietary methodologies and processes

Technical information and trade secrets

Information marked or identified as confidential

Information that would reasonably be considered confidential

10.2 Obligations

Both parties agree to:

Keep Confidential Information strictly confidential

Use it only for purposes of delivering/receiving services

Not disclose to third parties without written consent

Protect it with same care as own confidential information (but not less than reasonable care)

Limit access to employees/contractors who need to know

10.3 Duration

Confidentiality obligations:

Begin upon first disclosure of Confidential Information

Continue during service term

Survive termination for 5 years

Survive indefinitely for trade secrets

11. SERVICE LEVELS AND SUPPORT

11.1 Service Availability

Target Uptime:

We aim for 99.5% uptime for core services (measured monthly)

Excludes planned maintenance (notified in advance)

Excludes third-party platform outages beyond our control

Planned Maintenance:

Typically performed outside UK business hours (after 10pm or weekends)

Advance notice provided (minimum 48 hours for major maintenance)

Emergency maintenance may be performed without notice

11.2 Support Services

What's Included:

Email support during UK business hours (Monday-Friday, 9am-5pm GMT)

Response times: Critical issues: 4 business hours High priority: 1 business day Normal priority: 2 business days Low priority: 3 business days

Monthly performance reviews (for Business in a Box clients)

System monitoring and maintenance

Bug fixes and error resolution

Standard optimization and improvements

What's NOT Included:

24/7 support (available as add-on)

Phone support (email preferred for tracking)

On-site visits

Training beyond initial onboarding (additional training available)

Custom development requests

Services outside agreed scope

11.3 Service Credits

If we fail to meet service availability targets:

<99.5% uptime (monthly): 5% service credit

<99% uptime (monthly): 10% service credit

<98% uptime (monthly): 15% service credit

Service Credit Terms:

Only applies to prolonged outages (>2 hours continuous)

Excludes planned maintenance and third-party issues

Credits applied to next month's invoice

Must be requested within 30 days of outage

Maximum credit: 25% of monthly fee

Credits are your sole remedy for availability issues

12. WARRANTIES AND DISCLAIMERS

12.1 Our Warranties

AI Bridge Club warrants that:

Services will be performed in a professional, workmanlike manner

Services will substantially conform to descriptions in Service Agreement

We have rights to provide the services

We'll comply with applicable UK laws in delivering services

We'll use qualified personnel to deliver services

12.2 Client Warranties

You warrant that:

You have authority to enter into this agreement

You own or have rights to content you provide

Your use of services won't violate any laws or third-party rights

Information you provide is accurate and complete

You have necessary consents for data you provide to us

12.3 AI Service Disclaimers

IMPORTANT - READ CAREFULLY:

AI Technology Limitations:

AI systems may make errors, misunderstandings, or provide incorrect information

AI cannot replace human judgment for important decisions

AI-generated content requires human review and approval

AI systems may reflect biases present in training data

AI performance varies based on complexity of requests

No Guarantee of Results:

We don't guarantee specific business outcomes (leads, sales, conversions)

AI effectiveness depends on many factors including your business, industry, market conditions

Past performance or examples are not guarantees of future results

12.4 Third-Party Services

Disclaimer:

We don't control third-party platforms (social media, AI providers, telecommunications)

Third-party services may change features, policies, or pricing

Third-party outages or issues may affect our services

We're not liable for third-party actions or failures

12.5 "AS IS" Components

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

Services are provided "AS IS" and "AS AVAILABLE"

We disclaim all warranties not expressly stated in Section 12.1

We don't warrant services will be uninterrupted, error-free, or completely secure

We don't warrant results will meet your expectations

This doesn't affect your statutory rights under UK consumer protection law.

13. LIMITATION OF LIABILITY

13.1 Liability Cap

Maximum Liability: TO THE MAXIMUM EXTENT PERMITTED BY UK LAW, our total aggregate liability to you for any and all claims arising from or related to our services shall not exceed:

The greater of:

£5,000, OR

Total fees paid by you in the 12 months preceding the claim

This applies regardless of legal theory (contract, tort, negligence, etc.).

13.2 Excluded Damages

WE ARE NOT LIABLE FOR:

Indirect or consequential damages including: Lost profits or revenue Lost business opportunities Loss of data (beyond our backup obligations) Reputational damage Cost of replacement services Claims by your customers or third parties

Even if we've been advised of the possibility of such damages.

13.3 Exceptions to Limitations

Liability limitations DO NOT apply to:

Death or personal injury caused by our negligence

Fraud or fraudulent misrepresentation

Breaches of confidentiality causing direct monetary loss

Violations we commit intentionally or with willful misconduct

Any liability that cannot be excluded or limited under UK law

14. FORCE MAJEURE

Neither party is liable for failure or delay in performance due to events beyond reasonable control, including:

Natural disasters (floods, earthquakes, storms)

War, terrorism, civil unrest

Government actions, laws, or regulations

Pandemic or epidemic

Strikes or labor disputes

Internet or telecommunications failures

Power outages

Cyber attacks on critical infrastructure

If force majeure continues for more than 60 consecutive days, either party may terminate the agreement without penalty.

15. CHANGES TO TERMS

15.1 Modification Rights

We reserve the right to modify these Terms at any time. Changes may be necessary due to:

Changes in laws or regulations

Changes in our services or business model

Security or operational requirements

Feedback and improvements

15.2 Notice of Changes

For significant changes:

We'll provide at least 30 days' advance notice via email

Notice sent to email address on file

Changes highlighted in notification

For minor changes:

Updated Terms posted on website with "Last Updated" date

Continued use constitutes acceptance

15.3 Your Options

If you don't agree with significant changes:

You may terminate services within 30 days of notice

No early termination penalty if you terminate due to significant change

Termination must be in writing stating reason

Continued use after changes take effect constitutes acceptance.

16. DISPUTE RESOLUTION

16.1 Good Faith Negotiations

Before initiating formal proceedings, parties agree to:

Attempt to resolve disputes through good faith negotiation

Escalate to senior management (owner/director level)

Document attempts at resolution

Allow 30 days for negotiation attempts

16.2 Mediation

If negotiation fails, parties agree to:

Attempt mediation before litigation

Use a mutually agreed mediator or CEDR (Centre for Effective Dispute Resolution)

Share mediation costs equally

Allow 60 days for mediation process

Mediation is not required for:

Seeking urgent injunctive relief

Matters under £5,000 (small claims)

Debt collection

16.3 Jurisdiction and Governing Law

These Terms are governed by the laws of England and Wales.

Exclusive Jurisdiction: Any disputes that cannot be resolved through negotiation or mediation shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. GENERAL PROVISIONS

17.1 Entire Agreement

These Terms, together with your Service Agreement, Data Processing Agreement, and Privacy Policy, constitute the entire agreement between the parties and supersede all prior agreements, understandings, negotiations, and discussions.

17.2 Assignment

You may NOT:

Assign, transfer, or delegate these Terms without our prior written consent

Exception: Assignment to successor entity in merger or acquisition (with notice)

We may:

Assign these Terms to an affiliated company

Assign to a successor entity in merger or acquisition

Subcontract specific tasks (with our ongoing responsibility)

17.3 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable:

That provision shall be modified to make it valid and enforceable

If modification is not possible, that provision shall be severed